Roam Simple's Peace of Mind Guarantee allows customers to cancel their order provided they do so within 7 days of purchase and have not used the service. Customers who cancel their order will receive a refund for all hardware and services minus a 15% restocking fee. Shipping fees are not refundable.
 
Refunds will be issued after Roam Simple reviews usage on your account and when all products are returned. Call details from our carrier partners may take up to 30 days for us to receive.
 
Customer are encouraged to examine their order upon receipt and immediately notify Roam Simple if the cell phone or SIM card purchased from Roam Simple is not in good working order at the time of receipt or is not the correct items ordered. Failure to do so within 7 days of receipt will result in the void of the Peace of Mind Guarantee policy.
 
All returned products must be returned 100% complete, including all of its components, all original boxes and packing materials, manuals, and other accessories provided by the manufacturer.
 
INCOMPLETE, SCRATCHED or DAMAGED CONDITION: Roam Simple reserves the right to refuse crediting the customer's account and the product will be returned to the customer. The return freight will be billed to the customer's credit card.
 
Refunds will not be provided for airtime usage or any used equipment.
 
Order Cancellation 
With Roam Simple, you have a Peace of Mind Guarantee.
Customers can cancel their order provided they do so within 7 days of purchase and have not used the service. Customers who cancel their order will receive a credit for all hardware and services less shipping fees.
 
These refunds will be issued after Roam Simple reviews all usage on your account and when all products are returned. This review will take several weeks as we wait on call details from our carrier partners, which can take up to 30 days for us to receive.
 
Refunds will not be provided for airtime usage or any used equipment.