Dialing Instructions
What is Roaming Simple International Roaming?
Roam Simple International Roaming provides you GSM cellular phone service in a host of countries around the world, where Roam Simple has established discounted International Roaming arrangements with carriers in those countries. And it’s so easy you’ll be on your way in no time.
How does International Roaming work?
When you arrive at your overseas destination, just turn on your phone, wait for approximately 30 seconds and you’ll be automatically connected to a local network that has a roaming agreement with Roam Simples international provider. Please note that there are often a number of networks in a single country, so you can select the one you want to if you wish. For information on how to select different networks, please consult the owner’s manual for your phone. Some phone models may not automatically connect to an overseas network, and may need to be manually ‘Logged On’ to a local network in the country you are visiting. Please refer to your phone’s manual for instructions on how to do this.
How do I make a call?
Placing an International Call
When placing an international call you must dial the international Direct Dialing (IDD) prefix first, followed by the country code, area code and the phone number. To dial the IDD on a cell phone you need to dial the + sign.
Example: To call back to North America, dial: +1 followed by the area Code and phone number
Example: Calling 212 555 1212 a number in United States, dial + 1 212 555 1212
Placing Local Calls
When placing a local call (a call within the country you are visiting) dial 0, followed by the area code and the phone number.
Example: Calling 44 (0) 208 789 5555 a local number in the UK, dial 0 208 789 5555
How do my contacts dial my cell phone number?
How others can call you on our Roam Simple service: People calling you from an international location must dial the required international access code, the country code, and your cellular number. In this case, the 0 is not required.
Persons calling locally must omit the country code and include the bracketed '0'.
Example: If you are in France and your number is 33 (0) 6629 987 65 callers dial:
From North America 011 33 6629 987 65
From Europe 00 33 6629 987 65
From within France 0 6629 987 65
Where can I find international country codes?
Use the tool below to find the number you must use to dial an international call.
http://www.countrycodes.com
Which frequency bands do you need in your phone?
If you're traveling internationally, for the most flexibility you should have a phone that contains at minimum the international frequency bands 900 MHz and 1800 MHz. If you are using the phone in the USA as well, then you will want a phone that features 850 MHz and/or 1900 MHz bands. Please contact us if you require any additional information at 1.866.572.7699 or by email at info@roamsimple.com
Service Setup
How do I install the Roam Simple SIM in my cell phone?
Carefully remove the small SIM card chip from the credit card holder and insert it into the SIM card slot on your GSM phone with the gold connectors facing down. On most phones this is located behind the battery. Please refer to your cell phone manual for details on your model.
After inserting the SIM chip and powering your phone on, your cell phone will register on the closest GSM network in range. If you receive an error message such as "Insert SIM" or "SIM Card Error", double check to make sure that you have inserted the SIM correctly and not backwards or upside down.
Account Management
How do I change my address?
You cannot update your address through your Account Page. You will need to contact Roam Simple directly at billing@roamsimple.com and provide your address that corresponds to your credit card on file.
How do I change my email address?
You can update your email address through the My Account page at www.roamsimple.com.
How do I change my credit card details?
You cannot update your credit card details through your Account Page. You will need to contact Roam Simple directly at billing@roamsimple.com and provide your new credit card details.
Billing
How do I contact the Billing Department?
You can e-mail the Roam Simple billing department at billing@roamsimple.com or call us toll free at 1.888.572.7699.
When will I be billed?
When you place your order on-line your credit card will immediately be charged for the SIM card, delivery and any optional hardware and services you have purchased.
You will be billed approximately 30 - 60 days after your first usage for any airtime usage incurred.
Once the chargeable call records have been received from our International Carrier partner you will be notified by email from Roam Simple to view your call detail summary through the My Wireless Account page at www.roamsimple.com
All airtime charges are immediately posted to your pre-authorized credit card on file.
See Charges and Billing details noted in the Terms and Conditions here.
When is my credit card charged?
If there is any airtime usage incurred on your service your credit card will be charged between the 15th and 30th of each month for airtime usage incurred from the previous month.
How do I report a lost or stolen phone?
If your SIM card becomes lost or stolen you must contact Roam Simple immediately. You will be responsible for all charges until Roam Simple has received confirmation by the provider/carrier that a suspension or cancellation of the account is successful.
Contact Roam Simple immediately at + 1 416 572 7699 or by email at support@roamsimple.com.
Do I need to sign a contract?
With Roam Simple service there are no contracts required. You can cancel your service at any time.
Do rates change depending on the time of day that I place a call?
No, Roam Simple airtime rates are the same 24/7.
I already have a mobile handset. Can I use it with the Roam Simple service?
As long your as your handset is “unlocked” (is not exclusively provisioned to work with a unique carrier), you can use it with any Roam Simple SIM card. We do offer excellent new and reconditioned quad-band handset(s) at a very reasonable price.
Is there a limit on the number of minutes I can use?
There are no limits to usage. Give it a try. One month for the most part has 43,200 minutes!
How long is my service valid for?
All SIM cards have a valid service period of 12 months from the purchase order date after which a $29 annual renewal fee is automatically applied if the SIM card is not cancelled or returned. To cancel your service or to return the SIM card you must email us at info@roamsimple.com. As a Thank You, Roam Simple will apply a $10 credit to your account for each SIM card returned which may be applied towards the future purchase of an additional SIM card or any unbilled airtime.
The SIM card will at all times remain the property of Roam Simple
Will I be charged long distance in addition to the per-minute roaming rate?
All calls you make or receive while roaming internationally are charged at the per minute rate as posted on our website — with no additional long distance or roaming charges. While roaming internationally, calls deposited to your voicemail (when phone is "active" and if busy/no answer) will not result in a charge.
Will I receive an Invoice for my Phone and/or SIM card Purchase?
Roam Simple will not automatically issue receipt of purchase. If you require an invoice please contact Roam Simple at info@roamsimple.com and request one. Once received, we will email you an invoice within 48 hours.
International GSM Devices
Can I use my current GSM device to roam internationally?
Possibly, but not always. It is important to determine if your wireless device will roam on the frequency of the wireless carrier in the country you are visiting. If you're traveling internationally, for best results you should have a phone with both the international frequency bands – 900 MHz and 1800 MHz. If you plan on using it in the US, too, then you'll also want a phone that supports the 850 MHz and/or 1900 MHz.
Can I access data services while traveling abroad?
Text Messaging is typically available in all countries in which Roam Simple has international voice roaming service (about 200 countries). GPRS data services is available in the following services: Italy, France, Germany, Europe and World.
What steps should I take if my data services are not registering?
If you are having difficulty using data services, try these trouble-shooting steps:
–Try manual scanning: Settings>Network>Change network selection to manual>Click scan for new network>Select a network other than the one on which you are currently registered.
–For PDAs: Remove battery and reinsert.
With iPhone, Smartphone (PDA) or a PC Card do I have unlimited data usage when I travel outside the U.S. or Canada?
While using data on iPhone, Smartphone (PDA) data international rates apply and are charged at $0.03/KB.
What's an unlocked cell phone?
An unlocked cell phone is compatible with any SIM card from any carrier. Whereas, a locked phone may only be used with a SIM card from a particular carrier. If your phone is locked don’t panic… contact your domestic carrier to obtain the subsidy password or unlock code which will unlock your phone. If they cannot provide you with one then consider one of our unlocked, quad-Band GSM 850/900/1800/1900 international cell phones starting at only $50.
An international cell phone is classified as a GSM mobile phone that operates on the GSM 900 and GSM 1800 frequency. An international cell phone with the appropriate SIM card, will provide coverage in Europe, Asia, Africa and Oceana. A cell phone that also includes with the GSM 850 and GSM 1900 frequency will expand coverage to include the United States, Canada and a growing part of South America.
How do I minimize my data charges when I use my iPhone internationally?
The iPhone has many robust applications, so it's natural for users to transfer more data on their iPhone than they would using other handsets or PDA devices. Roam Simple offers the following tips to keep your bill predictable:
- Keep Data Roaming Off
- Utilize Wi-Fi
- Turn off Auto-Check Function for Email
- Purchase one of ATT's Data Global Plans
- Track data usage in Usage Settings
Getting your device to register on the network if it won't.
- Power off the device
- Remove the SIM card
- Power on the device
- Your device should indicate SIM is required (SIM error)
- Power off the device
- Reinsert the SIM card
- Power on the device
If you continue to have problems after attempting to re-register, please contact Customer Care.
Policies
Lost or Stolen Phone
If your SIM card becomes lost or stolen, immediately report this to Roam Simple. Your service will be disconnected as soon as possible. Unfortunately you will be responsible for all charges incurred up until the time of notification pending a review of your call records.
Roam Simple may require additional information after you report your card lost. Be sure to review the Terms and Conditions.
Contact Roam Simple immediately at + 1 416 572 7699 or by email at support@roamsimple.com if you lose your phone under any circumstance. Until you call to suspend or cancel your service, you will be responsible for all calls made and received on your phone.
Privacy
You can review the Roam Simple Privacy Police here.
This policy discloses our use of and how we protect "personally identifiable information," which is information that can be associated with a specific individual or which can be used to identify a specific individual. This policy covers Roam Simple, and applies to all personally identifiable information that Roam Simple obtains when a user registers for a Roam Simple service or places an order, including visiting the Roam Simple web site. This policy does not apply to the practices of companies that Roam Simple does not own or control, or to people that Roam Simple does not employ or manage.
iPhone Tips for International Roamers - Did You Know?
Roam Simple knows that the mobile internet on your iPhone is indispensable to you. That's why we want to remind you that international data usage is charged on a per pay per use basis.
With iPhone's many internet-based applications, it's natural for users to use more data on their iPhone than they would using other handsets or PDA devices.
International data roaming can get expensive quickly.
For example, opening an email with a 5 megapixel picture in it, or downloading a 3 minute video on YouTube, each takes about 2MB of data. The cost would be about $61, based on pay-per-use international data rates of $.03/KB.
What can you do to minimize your international data charges?
Turn Data Roaming "OFF": Be sure to download and install the latest version of iPhone software from iTunes. These software updates (Version 1.1.1 and higher) will enable the ability to turn on/off data roaming when traveling outside the U.S. By default, this setting will be in the "OFF" position.
To turn data roaming "ON/OFF" tap on: Settings>General>Network>Data Roaming
Utilize Wi-Fi instead of GPRS/EDGE: Wi-Fi is available in many international airports, hotels and restaurants to browse the web or check email.
Turn Off Your Phone's "Auto-Check" Function for Email: Data usage from email can accrue quickly. Check email manually using Wi-Fi instead of having email downloaded automatically to your iPhone. This way you can control the flow of data coming to your phone.
To turn off the Auto-Check functionality tap on: Settings>Mail>Auto-Check and select Manual
Consider Purchasing an International Data Package: Purchasing an international data package can significantly reduce the cost of using data abroad.
See http://www.roamsimple.com/ProductList.aspx for details and international roaming rates.
Data
What are the WAP settings to access data with my International SIM card?
Data is only available on the following international SIM cards: France, Germany, Italy and the UK. WAP Settings are as follows:
FRANCE:
Operator - Orange
GPRS APN - orange.fr
Username - orange
Password - orange
DNS - 194.051.003.056, 194.051.003.076
UK:
Operator: T- Mobile
GPRS APN - general.t-mobile.uk
Username - user
Passsword - wap
Gateway IP - 149.254.1.10
GERMANY:
Operator E-Plus
GPRS APN - internet.eplus.de
Username - eplus
Passsword - gprs
DNS - 212.023.97.2, 212.23.97.3
ITALY:
Operator - TIM
GPRS APN - uni.tim.it
Username - {blank}
Password - {blank}
DNS - 213.230.155.94, 213.230.130.222
Text Messaging
How do I send a text message?
Your cellular number is also your text messaging address. You must follow standard international dialing patterns when sending local and international text messages.
Example: If your cellular number is 33 (0) 6629 987 65, then your text messaging address is: +33 6629 987 65 internationally, and 0 6629 987 65 locally.
Please refer to your phone user manual for instructions on how to send text messages with your particular phone.
Please note that text messages sent to your North American cell phone number will not be forwarded to your Roam Simple phone even if you have selected the optional Roam Simple International Toll Free service.
Can I send an email text message?
No. All text messages can only be sent mobile to mobile and only by using the phone number as the Text Message address. See more information on how to send a Text Message at How do I send a text message?
Shipping
How do I track my shipment?
You will receive an email confirmation and a link to the Purolator website to track your shipment.
What time will my shipment be delivered?
Roam Simple ships all orders received by 2:00 pm EST via Purolator for Express two-day delivery. Some customers may receive their order by 5:00pm the next business day at no additional charge. At this time we do not provide Saturday or Sunday delivery service.