Roam Simple Wireless ("Roam Simple") and the person whom to which the credit card is issued to ("Customer"), hereby agree to the following terms and conditions with respect to the provisioning of, cellular phones, SIM cards, accessories and related services. The following Terms and Conditions are accepted by you the Customer upon placement of an order for equipment and service, whether via www.roamsimple.com ("Website") or otherwise which will constitute a binding and enforceable legal agreement between the two parties.
 
Thank you for visiting www.roamsimple.com, the official website of Roam Simple Wireless. By visiting our Website it constitutes acceptance of the following Terms and Conditions outlined below. Please ensure that you have read them thoroughly and understand the contents.
 
You also agree that you are old enough to enter legally binding contracts available through this website and understand that you will be responsible for all payments including those by another person using your login information.
 
In addition, it is important to note that we are obligated to follow the Terms & Conditions of our suppliers, which may supersede our own Terms & Conditions with our customers.
 
For a full copy of our Terms & Conditions or to ask any questions, please contact Roam Simple Customer Service at info@roamsimple.com.

1. Authorization

• Any order made by a customer is subject to our internal approval process - we therefore, reserve the right to refuse orders or terminate services without explanation.
• For any reason - including to comply with regulatory authorities - we may need to change a telephone number(s) allocated to you. However, should this occur, we will make every effort to give you advance notice.

2. Liability

• Roam Simple will assume no responsibility for any damages, personal injury, death or any other loss that resulted from the use of any of our hardware and services. This also applies to acts or omissions of our company and anyone under our responsibility including suppliers, agents and employees.
• Roam Simple does not make any guarantees for the quality and reliability of service provided to us by any Carrier or agent acting on behalf of a Carrier. Roam Simple is not responsible for any loss of service or failures beyond our own negligence.
• Roam Simple makes no warranty, expressed or implied, as to the coverage areas for GSM SIM cards and the respective service provided by the local wireless carriers. Your wireless coverage area may vary significantly depending on several factors, including but not limited to: network changes, traffic volume, service outages, technical limitations, signal strength, your equipment, terrain, structures, weather and other conditions that may interfere with actual service, quality and availability, including the ability to make, receive and maintain calls.

3. Indemnity

• In order to use this website, you agree to be solely responsible for and to indemnify us from and against any and liabilities, expenses (including attorney's fees) and damages resulting from claims.
• Roam Simple warrants that any equipment and SIM service purchased will be in excellent working order when it leaves the Roam Simple shipping facility.
• Roam Simple is not liable for the performance of the cell phone or SIM card or the reliability and operation of the network to which it is connected.

4. Confidentiality and Privacy

• Roam Simple ensures you that your privacy is highly respected and that we do not sell, rent, or loan any personally identifiable information, regarding our customers, to any third party. We do collect information on products browsed via log files and this information may be analyzed, in aggregate to ensure our site is merchandised in a manner that adds the most convenience and value to our customers. When an order is placed, we collect basic information including your name, home address, phone, and email address. We use this information to confirm your order and to respond to any questions you may have. Where required, we also share this information with certain intermediaries (Purolator, Credit Card Processing Companies, and Product Manufacturers) strictly to process, charge and ship your order.
• As a Customer, by proceeding to order products and services off the Roam Simple website you authorize and permit Roam Simple to provide the personal information we collected to our suppliers and partners to assist us with the fulfillment of your order and maintenance of your service.
• Please visit our Privacy Policy page for additional information.

5. Limitations of Usage
You agree to use this website:

• For legitimate interactions and purchases with our company
• For personal and/or non-commercial use
• In full compliance of our Terms & Conditions
• In full compliance of federal, provincial and local laws/regulations

6. Modification of Terms
We may change these Terms & Conditions at any time without advance notice, which become effective once posted on this website. By continuing to visit and use this website, by default you have indicated your acceptance of the updated Terms & Conditions.

7. Modification of Pricing

• All prices are subject to change without prior notification.
• Roam Simple reserves the right to change and modify airtime rates when deemed necessary without prior notification.
• All Customers are bound by the airtime rates posted at the time of purchase and not necessarily the current rates posted on the web.
• We are not responsible for misprints on any of our collateral, website or any of our Dealers and Partner advertised pricing.
• Shipping and handling charges are non-refundable. Shipping and Handling Rates are subject to change without prior notice. Oversize items and some destinations may be subject to additional charges.

8. Delivery of Equipment

• Roam Simple will make reasonable efforts to deliver the Customers order by the requested delivery time.
• Roam Simple Wireless will deliver all services and equipment to the shipping address confirmed by Customer at the Customers own risk.
• While Roam Simple will make reasonable efforts to deliver our products and services, we shall not incur any liability to customers in the event of any delay as such reasons relating to but not limited to weather, customs, force majeure and any other issues beyond our reasonable control.
• Customer shall accept their order when delivered on or before the requested delivery time.

 
Note: For any reason, if you do not accept your order when delivered, you will still be liable for the delivery costs in full. All items returned to us based on your non-acceptance will incur a 25% restocking fee and the difference will be refunded to your credit card.
 

• Customer are encouraged to examine their order upon receipt and immediately notify Roam Simple if the cell phone or SIM card purchased from Roam Simple is not in good working order at the time of receipt or is not the correct items ordered. Failure to do so within 7 days of receipt will result in the void of the Peace of Mind Guarantee policy.
• Customer is responsible for and will be invoiced for all Charges incurred through the date Customer notifies Roam Simple that the equipment or service is not working. Please refer to the Peace of Mind Guarantee policy.
• All returned products must be returned 100% complete, including all of its components, all original boxes and packing materials, manuals, and other accessories provided by the manufacturer.
• INCOMPLETE, SCRATCHED or DAMAGED CONDITION: Roam Simple reserves the right to refuse crediting the customer's account and the product will be returned to the customer. The return freight will be billed to the customer's credit card.

9. Phone Warranty
Warranty does not cover misuse, abuse, liquid damage, or normal wear and tear from use of the product. All Phones have a 3 month Manufacturer's Limited warranty against any defects. All claims must be reported by email at info@roamsimple.com. If claims are deemed valid, a replacement phone of equal or greater value will be sent to the customer free of charge

10. Charges and Billing

• Customer will pay all airtime and data charges invoiced by Roam Simple based on the rate schedule posted on the Website.
• Customer will pay the charges for all airtime and data usage and any other charges for service until the service is cancelled or, the SIM card is returned to and accepted by Roam Simple.
• Customer will pay for each incoming (where applicable), outgoing, completed or incomplete calls in full minute increments. All partial minutes of airtime incurred will be rounded and billed to the next full minute increment.
• All Text Messages or SMS will be charged on a per incident basis.
• All Data usage are charged at a per KB rate unless posted.
• Customers will be charged immediately for any airtime and data usage on their pre-approved credit card. Any outstanding charges that are delinquent and not processed to the Customers pre-approved credit card will be subject to immediate suspension or termination.
• Roam Simple shall be entitled to charge interest at the rate of 5% per month on delinquent accounts over 30 days.
• Roam Simple reserves the right to use a 3rd party collection agency to retrieve all monies outstanding after 30 days of the first billing attempt. Roam Simple will make all efforts to contact the Customer prior to referring the account to a collection agency.
• Customer shall be liable to Roam Simple for all expenses, including reasonable attorneys' fees, collection fees and court costs incurred in connection with any collection, repossession or other action brought to enforce Roam Simples rights.
• While traveling, you are responsible for all applicable airtime and data roaming charges. If a country is not posted in our website, you will be charged the highest zone rate for that particular SIM package. While you are roaming, you will be accessing the networks of our carrier partners. As such, you will be subject to their Terms & Conditions and rules for liability.
• Roam Simple is entitled to directly charge the Customer, on a monthly basis and only when there is billable usage.
• If you find an error on your usage statement, you must notify our company in writing within 30 days of the invoice date or you will have waived your right to dispute the charge. Likewise, if you have concerns about service while traveling, you must formally contact Roam Simple's Technical Support or Customer Service to have the issue recorded. We are unable to provide compensation if the issue was not reported during your travels and, therefore, we were not given the opportunity to help you fix it.
• Roam Simple relies on international carriers to send us call records for your usage. Please note that call records may be delayed and we reserve the right to bill your pre-approved credit card for any outstanding call charges.

11. Renewal
All SIM cards have a valid service period of 12 months from the purchase order date after which an annual renewal fee is automatically applied if the SIM card is not cancelled or returned.

The annual renewal fees are as follows: $9 Annual Renewal Fee applies to the following SIM cards: UK, Europe, World SIM Cards and BlackBerry BIS SIM Cards. $99 Annual Renewal Fee applies to the BlackBerry BES SIM Cards.

To cancel your service please email us at info@roamsimple.com and we will confirm back to you within 24 hours once your service has been cancelled.

12. Ownership
The SIM card will at all times remain the property of Roam Simple. Customer acquires no rights other than the right of temporary use. Cancellation of service can be made only by the Customer and cancellation will be granted once a formal email request has been made.

13. Termination & Cancellation

• Roam Simple Wireless reserve the right to cancel your service at any time if any violations have occurred contained within these terms and conditions, without any notice. Some of these violations are as follows: (a) Roam Simple has any reason to believe the service was obtained by any misrepresentation or fraudulent means; (b) Roam Simple has any reason to believe the service is or may be used for any illegal or improper purpose, or in violation of applicable laws; (c) a breach of any of these Terms and Conditions including the payment terms; or (d) detection of unusually high usage, or possible theft or fraud.
• Roam Simple may also amend or terminate these Terms and Conditions without incurring any liability.
• Upon cancellation, you must pay all outstanding amounts. Once full payment is received, you may be eligible for reconnection. Re-connection charges may nor may not apply based on individual circumstances.

14. Form of Payment; Credit Card Charges and Authorization

• For customers from both the USA and Canada, we accept the following major credit cards: Visa, Master Card, American Express and Diners Club. All hardware, shipping and airtime charges are billed in US dollars.
• By providing Roam Simple with the Credit Card account for payment you have confirmed that you are authorized to use the credit card number you have provided.

15. Lost or Stolen SIM Card

• You must notify us immediately if your Roam Simple product (SIM card or GSM cell phone) is lost or stolen. You must also provide us with a police report as evidence of the loss or theft.
• As soon as we have been notified that your phone has been lost or stolen, we will take immediate action to suspend or cancel your service. You will be responsible for all charges until Roam Simple has received confirmation by the provider/carrier that a suspension or cancellation of the account is successful.

* In most Country Specific SIM cards